Accessibility Statement

Our Commitment

TrustWizz is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Measures We Take

TrustWizz takes the following measures to ensure accessibility:

• Include accessibility as part of our mission statement
• Include accessibility throughout our internal policies
• Integrate accessibility into our procurement practices
• Provide continual accessibility training for our staff
• Assign clear accessibility goals and responsibilities
• Use formal accessibility quality assurance methods

Conformance Status

The Web Content Accessibility Guidelines (WCAG) 2.1 defines requirements for designers and developers to improve accessibility. It defines three levels of conformance: Level A, Level AA, and Level AAA.

TrustWizz is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address these areas.

Our most recent internal accessibility audit was conducted in December 2025. We plan to commission an independent, third-party audit in 2026 and will publish the results on this page.

Areas of Non-Conformance

We have identified the following WCAG 2.1 Level AA success criteria where we are working towards full conformance:

• 1.4.3 Contrast (Minimum): Some text elements may not meet the minimum 4.5:1 contrast ratio in all colour themes
• 1.4.11 Non-text Contrast: Certain interactive UI components and graphical elements may not meet the 3:1 contrast requirement
• 2.4.6 Headings and Labels: Some dynamically generated pages may have incomplete heading hierarchies
• 4.1.2 Name, Role, Value: Some custom interactive components may not fully expose their state to assistive technologies

Accessibility Roadmap

We are committed to continuous improvement. Our planned accessibility milestones include:

• Q1 2026: Resolve all identified contrast ratio issues across light and dark themes
• Q2 2026: Complete ARIA labelling for all custom interactive components and chart elements
• Q3 2026: Commission and complete independent third-party accessibility audit
• Q4 2026: Address all findings from the third-party audit and target full WCAG 2.1 Level AA conformance
• Ongoing: Integrate automated accessibility testing into our continuous integration pipeline

Known Limitations

Despite our best efforts, some areas of TrustWizz may have accessibility limitations:

• Some older user-generated content may lack proper alternative text
• Certain complex interactive charts may not be fully screen-reader accessible
• Some third-party embedded content may not meet all accessibility standards

We are working to address these limitations and welcome your feedback on any accessibility issues you encounter.

Third-Party Content

TrustWizz integrates certain third-party services and content, including payment processing widgets, customer support chat, and embedded media. While we select partners who share our commitment to accessibility, we cannot guarantee that all third-party content meets WCAG 2.1 Level AA standards.

We actively work with our partners to improve the accessibility of integrated services. If you encounter an accessibility barrier in any third-party content on our platform, please report it to us and we will work with the relevant provider to address the issue.

User-generated content, including reviews, business descriptions, and uploaded images, may not always meet accessibility standards. We encourage users to provide descriptive text and follow plain language principles when submitting content.

Alternative Access Methods

If you are unable to access any content or feature on TrustWizz due to an accessibility barrier, we offer the following alternative methods of access:

• Email support: Contact accessibility@trustwizz.com and we will provide the information or assistance you need in an accessible format
• Contact form: Our contact page provides an accessible form for submitting enquiries
• Content in alternative formats: We can provide key content in alternative formats (such as large print or plain text) upon request

Compatible Technologies

TrustWizz is designed to be compatible with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnification software
• Voice recognition software
• Keyboard-only navigation

TrustWizz is not compatible with browsers older than 3 major versions or mobile operating systems older than 5 years.

Assessment Methods

TrustWizz assesses accessibility through:

• Self-evaluation using automated testing tools
• Manual testing with assistive technologies
• User feedback and testing
• Periodic external accessibility audits

Feedback

We welcome your feedback on the accessibility of TrustWizz. Please let us know if you encounter accessibility barriers:

• Email: accessibility@trustwizz.com
• Contact Form: Visit our contact page

We try to respond to feedback within 5 business days.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, the following escalation steps are available:

• Step 1 — Direct contact: Email accessibility@trustwizz.com with details of the issue. We aim to respond within 5 business days and resolve issues within 30 days
• Step 2 — Escalation: If you are not satisfied with our initial response, you may request escalation to our senior management team by replying to our response and requesting escalation
• Step 3 — External bodies: If the issue remains unresolved, you may contact the relevant regulatory body in your jurisdiction:
  • United Kingdom: Equality and Human Rights Commission (EHRC)
  • European Union: Contact your national equality body or data protection authority
  • United States: U.S. Department of Justice, ADA Division

We are committed to resolving accessibility issues promptly and welcome all feedback as an opportunity to improve our platform for everyone.