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Accessibility Statement

Last updated: January 21, 2026

Our Commitment

TrustWizz is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Keyboard Navigation

Our entire platform can be navigated using only a keyboard. Tab through elements, use Enter to activate, and Escape to close modals.

Screen Reader Support

We use semantic HTML and ARIA labels to ensure screen readers can accurately convey content and interactive elements.

Responsive Design

Our platform adapts to different screen sizes and zoom levels, supporting up to 200% browser zoom without loss of functionality.

Visual Alternatives

All meaningful images have alternative text descriptions. Videos include captions and transcripts where applicable.

Focus Indicators

Clear focus indicators help keyboard users track their position on the page. Focus is never trapped in any component.

Plain Language

We write in clear, plain language and provide explanations for technical terms and abbreviations.

Measures We Take

TrustWizz takes the following measures to ensure accessibility:

  • Include accessibility as part of our mission statement
  • Include accessibility throughout our internal policies
  • Integrate accessibility into our procurement practices
  • Provide continual accessibility training for our staff
  • Assign clear accessibility goals and responsibilities
  • Use formal accessibility quality assurance methods

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility. It defines three levels of conformance: Level A, Level AA, and Level AAA.

TrustWizz is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address these areas.

Known Limitations

Despite our best efforts, some areas of TrustWizz may have accessibility limitations:

  • Some older user-generated content may lack proper alternative text
  • Certain complex interactive charts may not be fully screen-reader accessible
  • Some third-party embedded content may not meet all accessibility standards

We are working to address these limitations and welcome your feedback on any accessibility issues you encounter.

Compatible Technologies

TrustWizz is designed to be compatible with the following assistive technologies:

  • Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
  • Screen magnification software
  • Voice recognition software
  • Keyboard-only navigation

TrustWizz is not compatible with browsers older than 3 major versions or mobile operating systems older than 5 years.

Assessment Methods

TrustWizz assesses accessibility through:

  • Self-evaluation using automated testing tools
  • Manual testing with assistive technologies
  • User feedback and testing
  • Periodic external accessibility audits

Feedback

We welcome your feedback on the accessibility of TrustWizz. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 5 business days.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may escalate your complaint by contacting us directly. We are committed to resolving accessibility issues in a timely manner and will work with you to find a solution.