Terms of Service

Agreement to Terms

By accessing or using TrustWizz, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

These Terms apply to all visitors, users, and others who access or use TrustWizz, including reviewers and businesses.

Eligibility

You must be at least 16 years of age to create an account and use TrustWizz. By using our service, you represent and warrant that you meet this age requirement. If you are between 16 and 18 years of age (or the age of majority in your jurisdiction), you may only use TrustWizz with the consent of a parent or legal guardian who agrees to be bound by these Terms.

If we learn that we have collected personal information from a user under the age of 16, we will promptly delete that account and associated data.

User Accounts

To use certain features of TrustWizz, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Use only one account per person

Review Guidelines

When submitting reviews on TrustWizz, you agree to:

• Only review businesses you have genuine experience with
• Provide honest, accurate, and fair assessments
• Not submit fake, paid, or incentivized reviews
• Not post content that is defamatory, harassing, or illegal
• Not impersonate others or misrepresent your identity
• Respect our Community Guidelines

We reserve the right to remove reviews that violate these guidelines and to suspend accounts that repeatedly breach our terms.

For Businesses

Businesses using TrustWizz agree to:

• Not attempt to manipulate their ratings or reviews
• Not offer incentives for positive reviews
• Not harass or threaten reviewers
• Respond to reviews professionally and constructively
• Report genuine guideline violations through proper channels

Intellectual Property

The TrustWizz platform, including its design, code, and content, is owned by TrustWizz and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service without permission.

By submitting reviews, you grant TrustWizz a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content on our platform.

Prohibited Activities

You may not:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use bots, scrapers, or automated tools without permission
• Transmit viruses or malicious code
• Interfere with the proper functioning of the service
• Create multiple accounts or share account credentials

Disclaimers

TrustWizz provides a platform for users to share reviews and opinions. We do not guarantee the accuracy of user-generated content. Reviews represent the personal opinions of their authors.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSTWIZZ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, IF ANY.

Indemnification

You agree to indemnify, defend, and hold harmless TrustWizz, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your use of or access to TrustWizz
• Your violation of these Terms of Service
• Your violation of any third-party right, including intellectual property, privacy, or other proprietary rights
• Any content you submit, post, or transmit through the service, including reviews
• Any claim that your content caused damage to a third party

This indemnification obligation will survive the termination of your account and these Terms.

Payment Terms

Certain features of TrustWizz may require payment, including premium business subscriptions and enhanced profile features. When you purchase a paid service:

• Fees are charged in advance on a recurring basis (monthly or annually) unless otherwise stated
• All fees are non-refundable except as required by applicable law or as expressly stated in a specific offer
• We may change pricing with at least 30 days' written notice before the next billing cycle
• You are responsible for providing accurate and current payment information
• Failed payments may result in suspension or termination of paid features

If you believe you have been charged in error, please contact us at billing@trustwizz.com within 30 days of the charge.

Copyright and DMCA Policy

TrustWizz respects the intellectual property rights of others. If you believe that content on our platform infringes your copyright, you may submit a takedown notice under the Digital Millennium Copyright Act (DMCA) or equivalent legislation in your jurisdiction. Your notice must include:

• Identification of the copyrighted work you believe has been infringed
• Identification of the infringing material and its location on our platform
• Your contact information (name, address, telephone number, email)
• A statement that you have a good-faith belief that the use is not authorised
• A statement, under penalty of perjury, that your notice is accurate and that you are the copyright owner or authorised to act on their behalf
• Your physical or electronic signature

Send copyright notices to legal@trustwizz.com. We may remove or disable access to allegedly infringing content and may terminate accounts of repeat infringers.

Third-Party Links and Services

TrustWizz may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for:

• The content, accuracy, or practices of any third-party websites
• The privacy policies or terms of service of external sites
• Any damage or loss caused by your interaction with third-party services

We encourage you to review the terms and privacy policies of any third-party site you visit through links on TrustWizz.

Dispute Resolution

We prefer to resolve disputes amicably. If you have a concern, please contact us first at legal@trustwizz.com and we will make reasonable efforts to resolve the matter informally.

If we cannot resolve a dispute informally, you and TrustWizz agree to the following:

• Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered in accordance with the rules of an internationally recognised arbitration body. The arbitration shall be conducted in the English language
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding
• Small Claims: Either party may bring qualifying claims in small claims court as an alternative to arbitration
• Injunctive Relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent imminent harm

Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the service ceases immediately.

You may delete your account at any time through your account settings. Some information may be retained as required by law or for legitimate business purposes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. If you are accessing TrustWizz from another jurisdiction, you are responsible for compliance with applicable local laws.

Any legal proceedings arising out of or related to these Terms that are not subject to arbitration shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

Force Majeure

TrustWizz shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or other force majeure events. We will make reasonable efforts to notify you of any such event and resume performance as soon as practicable.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and TrustWizz regarding your use of the service. These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein.

Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. TrustWizz's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes through our platform or by email. Your continued use of TrustWizz after changes constitutes acceptance of the new Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: legal@trustwizz.com

Address: TrustWizz Inc., Legal Department