Cookie Policy
Last updated: January 21, 2026
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They help websites remember your preferences, keep you logged in, and understand how you interact with the site.
TrustWizz uses cookies and similar technologies to provide you with a better, faster, and safer experience on our platform.
How We Use Cookies
We use cookies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services based on usage patterns
- Protect against fraud and abuse
- Deliver relevant content and advertisements
Types of Cookies We Use
Third-Party Cookies
Some cookies on our site are set by third-party services we use:
- Google Analytics: Helps us understand how visitors use our site
- Stripe: Processes secure payments
- Intercom: Powers our customer support chat
These third parties have their own privacy policies governing how they use the information they collect. We recommend reviewing their respective policies for further details.
Specific Cookies We Use
The following table provides details about the specific cookies set on our platform:
| Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| tw_session | TrustWizz | Authentication session | Essential | 24 hours |
| tw_csrf | TrustWizz | CSRF protection token | Essential | Session |
| tw_consent | TrustWizz | Stores cookie consent preferences | Essential | 1 year |
| tw_theme | TrustWizz | Stores dark/light mode preference | Functional | 1 year |
| tw_lang | TrustWizz | Stores language preference | Functional | 1 year |
| _ga | Distinguishes unique users | Analytics | 2 years | |
| _ga_* | Maintains session state | Analytics | 2 years | |
| _gid | Distinguishes unique users | Analytics | 24 hours | |
| __stripe_mid | Stripe | Fraud prevention | Essential | 1 year |
| __stripe_sid | Stripe | Fraud prevention | Essential | 30 minutes |
| intercom-id-* | Intercom | Anonymous visitor identifier | Functional | 9 months |
| intercom-session-* | Intercom | Session for chat widget | Functional | 1 week |
This list is reviewed and updated periodically. Actual cookies may vary as we update our services.
Legal Basis for Cookies
Our use of cookies is based on the following legal grounds:
- Essential cookies: Set under legitimate interest — these are strictly necessary for the website to function and do not require consent
- Analytics cookies: Set based on your consent — you may opt in or out via our cookie banner
- Functional cookies: Set based on your consent — these enhance your experience but are not required
- Marketing cookies: Set based on your consent — used only when you explicitly opt in
You can change your consent preferences at any time through our cookie banner or by clearing cookies in your browser settings.
Similar Technologies
In addition to cookies, we may use similar technologies to collect and store information:
- Local Storage: Used to store preferences and cached data in your browser. Unlike cookies, local storage data is not sent with every HTTP request
- Session Storage: Similar to local storage but is cleared when you close your browser tab
- Web Beacons (Pixels): Small transparent images embedded in emails or web pages that help us track engagement and delivery of communications
These technologies are subject to the same consent requirements as cookies where applicable.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, TrustWizz does not respond to DNT signals. However, you can manage your tracking preferences through our cookie banner and browser settings as described above.
Managing Your Cookie Preferences
You have control over cookies:
- Browser Settings: Most browsers allow you to block or delete cookies through their settings
- Our Cookie Banner: When you first visit our site, you can customize your preferences
- Account Settings: Logged-in users can manage certain preferences in their account
Note: Disabling certain cookies may affect the functionality of our platform. Essential cookies cannot be disabled as they are required for the site to work.
Cookie Retention
Cookies have different lifespans. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period (typically 30 days to 2 years, depending on the cookie's purpose). You can delete cookies at any time through your browser settings.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or by email.
Questions?
If you have questions about our use of cookies, please contact us:
Email: privacy@trustwizz.com
You can also visit our Privacy Policy for more information about how we handle your data.